Privacy policy

1. We Respect Your Privacy

Eternal Spirit respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and care for your personal information. "Personal information" is information we hold which is identifiable as being about you.

2. Collection of Personal Information

Eternal Spirit will, from time to time, receive and store personal information you enter on our website, provide to us directly or give to us in other forms. You may provide basic information such as your name, phone number, address and email address so we can process your order, send information and provide updates. We may collect additional information at other times, including when you provide feedback, share information about your personal or business affairs, change your content or email preferences, respond to surveys or promotions, provide financial or credit card information, or communicate with our customer support. We may also collect any other information you provide while interacting with us.

3. How We Collect Personal Information

Eternal Spirit collects personal information from you in a variety of ways, including when you interact with us electronically or in person at the shop, when you visit our website, and when we provide our services to you. We may receive personal information from third parties; if we do, we will protect it as set out in this Privacy Policy.

4. Use of Your Personal Information

Eternal Spirit may use personal information collected from you to provide you with information, updates and our services, and to let you know about new products and offers we think you'd like to hear about. We may use your personal information to improve our products and better understand your needs. Eternal Spirit may contact you by telephone, email, mail or SMS.

5. Disclosure of Your Personal Information

We may disclose your personal information to our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

We may, from time to time, need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena or warrant, in the course of a legal proceeding, or in response to a law enforcement agency request. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Eternal Spirit, eternalspirit.com.au, its customers or third parties.

Information that we collect may, from time to time, be stored, processed in or transferred between parties located in countries outside of Australia.

If there is a change of control in our business, or a sale or transfer of business assets, we reserve the right to transfer, to the extent permissible at law, our user databases together with any personal and non-personal information contained in them. Any such information would be disclosed to a potential purchaser under an agreement to maintain confidentiality, in good faith, and only in the circumstances described above.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure it covers. Where we disclose your personal information to third parties, we will ask that they follow this Policy in handling it.

6. Security of Your Personal Information

Eternal Spirit is committed to keeping the information you give us secure. To prevent unauthorised access or disclosure, we have suitable physical, electronic and managerial procedures in place to safeguard information and protect it from misuse, interference, loss, and unauthorised access, modification or disclosure.

All credit card information is stored and processed by our e-commerce platform, Shopify, which uses secure socket layer (SSL) technology and AES-256 encryption. Encryption meets the Payment Card Industry Data Security Standard (PCI-DSS), and your purchase transaction data is stored only as long as necessary to complete the transaction, then deleted. For more information, see Shopify's Terms of Service and Privacy statement.

No method of transmission is ever completely secure, so the transmission and exchange of information is carried out at your own risk. While we take genuine care to safeguard against unauthorised disclosure, we cannot guarantee the security of information you transmit to us or receive from us, or that collected information will never be disclosed in a manner inconsistent with this Privacy Policy.

7. Access to Your Personal Information

You may request details of the personal information we hold about you, in accordance with the Privacy Act 1988 (Cth). If you would like a copy of your information, or believe anything we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at info@eternalspirit.com.au, and we'll help. We reserve the right to refuse to provide information in certain circumstances set out in the Privacy Act.

8. Complaints About Privacy

If you have a concern about our privacy practices, please write to us at Eternal Spirit, 52 Unley Road, Unley, SA 5061, or email us at info@eternalspirit.com.au. We take every complaint seriously and will respond soon after receiving your written notice.

9. Changes to This Privacy Policy

We may change this Privacy Policy in the future. Modifications take effect as soon as they are posted on our website, so please check back from time to time.

10. Website

Visiting our website (eternalspirit.com.au). When you visit our website, we may collect information such as your browser type, operating system and the website you visited before ours. This information is used in aggregate to understand how people use our site, so we can keep improving it.

Cookies. We may use cookies on our website. Cookies are very small files a website uses to recognise you when you return and to store details about your use of the site; they are not malicious programs and cannot access or damage your computer. Most browsers accept cookies automatically, and you can choose to reject them in your browser settings, though this may stop parts of our website working fully for you. We may use cookies to analyse website traffic, improve your experience, and serve relevant ads through third-party services such as Google Ads; these ads may appear on this website or on other websites you visit.

Third-party sites. Our site may contain links to websites we don't own or control, provided for your convenience. A link doesn't mean we sponsor or endorse a website, and Eternal Spirit isn't responsible for the privacy practices of other sites. When you leave our website, we encourage you to read the privacy statement of any site that collects personal information.