Shipping policy

Shipping Within Australia

We pack and post orders on our trading days, Tuesday to Saturday. Orders placed between Saturday and Monday are packed and sent on our next trading day, Tuesday, and everything else leaves within one to two business days. We are closed on public holidays, so an order placed then goes on its way the next trading day.

Eternal Spirit is a real shop as well as an online store, and everything we sell comes from the same shelves. Very occasionally, a piece you've ordered will have just found its home with someone standing at the counter. If that happens, we'll let you know straight away, and you can choose a full refund or, if you'd like, we'll help you find a similar piece.

We ship with Australia Post, and every parcel includes a tracking number. Standard shipping is a flat $11, and orders of $150 or more ship free. Express is available at checkout for $16 on any order. Express is quick, but it isn't a next-day guarantee; Australia Post's delivery windows apply.

A handful of our largest pieces, such as the amethyst caves, big clusters and salt lamps, are too heavy and precious to send at our flat $11 rate, so free shipping doesn't extend to them. If one of these has found you, please get in touch before you order: call us on 0434 549 194 or email info@eternalspirit.com.au, and we'll arrange the safest way to bring it home to you, freight and all.

As a guide, standard parcels usually arrive within 2 to 5 business days for metro addresses and 4 to 7 for regional ones, with express typically a day or two faster. These are estimates rather than promises, and busy times of year can stretch them a little.

Unless signature on delivery has been arranged, Australia Post will leave your parcel at the address you've given, whether or not someone is home. Once tracking records your parcel as delivered, our part in its journey is complete. If you'd like someone to sign for your parcel, just ask in the order notes at checkout and we'll arrange it for you.

Your tracking number is emailed to you automatically. Tracking can take up to 48 hours to show movement, and if the email doesn't reach you, just ask, and we'll send it again.

Our crystal singing bowls are available in store only for now. They're precious cargo, and we'd rather place one in your hands than trust it to a courier. You're always welcome to call us on 0434 549 194 about a bowl you've seen online, or email us at info@eternalspirit.com.au.

Shipping Overseas

We currently post to New Zealand, Canada, the United Kingdom, Singapore, Hong Kong, Japan, Taiwan, Malaysia and South Korea. If your country isn't offered at checkout, you're welcome to email us; some pieces are also too heavy to post overseas, and the checkout will let you know if that's the case.

International parcels travel with Australia Post International Standard, with tracking. Shipping is calculated by weight at checkout. Free shipping applies within Australia only. As a guide, allow 5 to 8 business days for New Zealand, 5 to 10 for Asia, 5 to 9 for Canada and 7 to 11 for the United Kingdom, plus our processing time.

Import duties, customs charges and local taxes are set by your country and are yours to pay; they're not included in your order and may be required before your parcel is released. We recommend checking what applies before you order, as we're unable to cover these charges or take responsibility if goods are held by customs. If a parcel comes back to us uncollected, we'll ask you to cover the cost of sending it again, including any re-import duty. Where that duty would cost more than the goods themselves, we sadly can't re-send the parcel.

Free Click and Collect

You're always welcome to collect your order from the shop, free of charge, during our trading hours (you'll find them on our website and Google, or call us on 0434 549 194).

When you come in, please bring your ID or your order confirmation, on paper or on your phone. Occasionally our payment platform asks us to verify a purchase, and we may then also need to see the card used for the order; thank you for understanding.

We'll happily hold your order for 14 days, and longer if you need, just call or email to let us know.