Refund policy

Faulty or Damaged Items

We take real care in wrapping your order so it reaches you safely, but once a parcel leaves our hands, the journey isn't always gentle. If something arrives faulty or damaged, please email us at info@eternalspirit.com.au within 3 business days of Australia Post recording your order as delivered, and we'll make it right.

To help us resolve things quickly, email a photo of the item along with your invoice number, or bring it into the shop with your receipt. We'll sort out a fair solution together; some resolutions take a little time, and we thank you for your patience.

Nothing in this policy limits your rights under Australian Consumer Law.

Refunds and Exchanges

Please choose carefully, as we don't offer refunds or exchanges for change of mind. This includes purchases made with Afterpay. Of course, if an item is faulty or not as described, your consumer guarantees apply, and we'll look after you as described above.

Sale Items

All sale items are final, so please choose carefully. As with everything we sell, this doesn't affect your rights if a sale item arrives faulty.

Jewellery Warranty

Our jewellery carries a lifetime guarantee on its manufacturing. If a manufacturing defect ever shows itself, email us at info@eternalspirit.com.au, and we'll begin the repair process.

The guarantee doesn't extend to general wear and tear, accidents or misuse. Even then, we can usually still repair a well-loved piece; we'll agree the cost with you before any work begins.

Repairs take between 4 and 12 weeks depending on the piece, the supplier and the work involved. Returning the item to us is at your cost; sending it home to you after the repair is at ours.